Improving Knowledge Work Processes
نویسندگان
چکیده
1 This working paper addresses the methods and approaches by which firms can successfully improve knowledge work processes. It is derived from a broader research project on " Managing and Improving Knowledge Work Processes, " itself a component project of the " Mastering Information & Technology " sponsored research program at Ernst & Young's Center for Business Innovation. Other working papers address issues of viewing knowledge work as a process 1 and the content of changes in knowledge work processes.
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